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Return and Refund


Domestic Return Process (Turkey)
 

By completing your return form below you can return your order free of charge with Surat Kargo providing the following Surat Kargo Agreement Code

You should return your purchase with the original delivery package and receipt (plus any accessories if part of the items being returned)

We will send you an information e-mail after we receive the item. We will refund you the amount of your purchase within 14 days. You will be informed about the refund process by our Customer Service Center.

International Return Process

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please fill out
the form below, our customer  service will contact you promptly.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

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